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Belvoir - Swansea

A selection of reviews/testimonials by highest rating
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1.00 /5

I had previously written a really good review for Belvoir when I first moved into the property - they were extremely helpful and easy to work with. HOWEVER, after renting with them, and having moved out of the property, I can honestly say that they are the worst estate agents that I have ever dealt with (and I have rented 10 places in 10 years, so I have some experience!). They visit your house every 3 months (which I understand from the landlords perspective), but they make you feel like it's not your home and they are extremely critical. Finally, they took over £500 of my deposit because they didn't believe that we had the place deep-cleaned (we did), and took photos of pristine fridges and other applicances claiming they weren't clean. For example, they said that our dishwasher and dryer weren't cleaned properly (we didn't use either of them once the whole time we lived there). In short, I don't recommend this company to my friends, so I wouldn't recommend it to strangers either. Go elsewhere!

Reply from agent

Hi Jodie, thank you for your feedback. We are disappointed to hear that you were not satisfied with the frequency of our visits or the check out process following your departure in 2019. We do carry out property visits every 12-16 weeks and provide any feedback to landlords and tenants, as this is included in the service we provide to our landlords. We understand that visits can cause a disruption to our tenants, and would like to thank you for accommodating us in carrying these out. We have reviewed your tenancy file and are satisfied that any damage deposit claims made were necessary and made in line with the guidance of the Deposit Protection Service, and also with your written agreement. All tenants do of course have the option of using the free dispute service provided by the DPS, in the event that they disagree with any of our claims. We would be happy to discuss the details of your case further if you wish, please do contact us if so.

Contact details
Opening hours
Monday-Friday: 09:00 - 05:00 Saturday: 09:00 - 13:30
Address

Unit A Marina Villas, Trawler Road, Swansea, SA1 1FZ, UK

Belvoir Swansea opened in 2010, we are now a multi-award winning Estate and Letting Agency with offices in Swansea City Centre and Mumbles. Our business is based on traditional values with a contemporary approach.Whatever your situation or requirements, at Belvoir Swansea, our aim is to provide you with a professional service based on quality customer care, expertise and knowledge. Our services & expertise; Sales across Swansea, Mumbles & Gower Lettings across Swansea, Mumbles & Gower, specialising in the professional and corporate rental market We have a wide range of properties available from City Centre & Marina Apartments to detached homes in Mumbles & Gower Buy to let consultation and advice We employ a dedicated team of property professionals We are locally owned but part of a national network Regulated by NALS; members of Safeagent & The Property Ombudsman with full Rent Smart Wales accreditation and licencing

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
Zoopla
Primelocation
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display

No awards information available

Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display

No awards information available