We're really sorry to see your feedback Stephanie. Unfortunately, we are dealing with an extremely high volume of calls. While we do indeed have measures in place to manage our call volume (we employ a call answering service and we have processes to check and respond to messages, emails, online enquiries), there may be delays on occasion. Our existing clients do have direct access to the members of staff they need to deal with, however, for general enquiries, our best suggestion if you are unable to get through is to leave a message or send an email with your details to swansea@belvoir.co.uk. Please note that for rental enquiries specifically, we are receiving upwards of 60 applications per property, due to the huge nationwide rental demand at present. Therefore, we do allow up to 3 working days to respond to any lettings applications. We cannot locate your name on the system of our existing contacts, nor within our call answering service or online enquiries, but you may have provided different details when you tried to reach us. Please reach out to our Lettings Manager at kirsty.macdonald@belvoir.co.uk, or our Sales Manager at james.smale@belvoir.co.uk, depending on the nature of your query, and they will ensure a member of the team makes contact with you as soon as possible. With thanks from the Team at Belvoir.