Dear Aisha, We’re are extremely disappointed and shocked by your recent review, and feel compelled to respond. Please see our points below: 1. Can you clarify “Trap” as this insinuates that the property is dangerous? This was a recently renovated basement apartment with both front and rear private access, and also fully complied with building regulations. It also has an electrical safety and a legionella risk assessment. There is no gas at the property, so there would have been no need for a gas safety certificate. 2. Previous Tenants of the apartment never had any issues with high electricity bills. We have checked your email correspondence regarding this matter as advised you to contact the utility supplier directly, which you happily agreed to do, as you were the account holder and the bill was in your name. Unfortunately, we did not have authority to speak to the utility supplier on your behalf. 3. Your fixed term contract ran until January 2018. You notified us you wished to leave in November 2017. Rather than breaking contract early and having to cover additional fees to break contract and cover the Landlords costs, we advised you that is was more cost effective for you to see out the remaining two month of your contract. This was discussed with you face-to-face in our office and you were happy with the arrangement. It was made clear that you could vacate sooner if you wished but that you were contracted until Jan 18, and so would be liable for all your tenancy obligations until then. 4. We had an Independent, written and photographic check-out report conducted at the property when you vacated. The report showed that the mattress was stained and there was an overgrown ivy bush and extensive weeding, despite that fact that the garden/lawned area was Asto turf. You agreed to these claims, and would have been made aware that if you did not agree then you had the opportunity to use the free ADR service provided by the Deposit Protection Service. If you would like to discuss this further, the please contact our office and ask to speak with our Manager or one of the Directors. Regards, Belvoir Swansea