If I could give them a 0 star review I would. Easily the worst letting agents I have ever used, had to suffer using them for 2 years with no help across the board. Rude staff that don’t give any answers, mould throughout the property that we rented which was just covered by paint before we moved in, they then refused to believe the property had any and we had to fight for 6 months to get it finally sorted, but this was only fixed after we reported this to environmental health and they finally pulled their finger out even after we told them that my partner suffers with mould related illnesses. My partner actually posted about this issue on the uplands and Brynmill community page, where you can still find the post now, even though the admin told us that belvoir tried to join this group in order to get the post removed. We were told after moving in by an agent that our landlord doesn’t respond very often, so things will take a a while, which is obviously unacceptable. We have moved out of that property 4 weeks ago today and only today been told that there will be deductions from our deposit, but still with no evidence to back up why any deductions are being made to begin with. To prove my point, the agent over the phone told us there was food debris in the sink and that they will deduct money for this, attached is the picture they’ve used to say there is debris. I hope people are actually reading this and they never chose to use belvoir as an agents, because I know I won’t,