If I could give 0 stars I would. The worst estate agent I have dealt with. Missed out on multiple properties due to the lack of communication from the staff at the sketty branch. Viewed one property after a month of chasing for a viewing, then after a further month of trying to proceed the house was taken off the market for repairs. No communication, no replies or calls from messages left. Just nothing, finally get through to the office to be told it's off the market, we will call you if it returns to the market. Returned, no call! In December 2024 placed an enquiry for another property that had been on the market a while, been reduced also, placed multiple queries online until around mid -endJanuary, they finally called back asking for a number of details to be sent by email, returned the information the same day, no reply, I then a week later followed up with a chaser email, we are now 3 weeks on and still no reply but the house is off the market! Would not recommend this agency for anyone wanting to rent or put their house up to rent. Terrible agency!