Good morning Mo We are saddened to read your review today. We take feedback very seriously and always strive to provide a professional and helpful service to all of our clients. Having reviewed your concerns with our Swansea Sales team, it appears that there may have been some miscommunication regarding the property in question, as we were waiting for access to the keys. Our team work hard to provide accurate and timely information, and we regret any inconvenience to yourself caused by this delay. Whilst we appreciate your feedback we feel the manner in which you note a member of our team as 'a little boy' is somewhat disrespectful to our experienced team. If you’d like to discuss this further or need any more information, please don’t hesitate to reach out via our email info@dawsonsproperty.co.uk, and we will do our utmost to assist you. We sincerely hope to have the opportunity to provide you with the service we pride ourselves on in the future. Best regards, Kerry and the Swansea Sales team.