Good Afternoon. Whilst we are grateful you have taken the time to provide us with a 1* review, our Swansea lettings team would really like the opportunity to speak to you further on your comment and review and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks

Good Afternoon. Whilst we are grateful you have taken the time to provide us with a 1* review, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on sw@dawsonsproperty.co.uk, by phone 01792 646060 or in confidence to our directors at info@dawsonsproperty.co.uk to discuss your experience further we would be grateful. Thanks

Sorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks

Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing procedure for all property applications to ensure the property is affordable to the tenant and to protect our landlords valuable assets (there are occasions where constraints placed by mortgage companies have stricter policies than others, amongst other constraints placed by leasehold properties). I understand our team at Swansea did explain the process to you on several occasions and that unfortunately in this instance we were unable to proceed with your application. Should you wish to discuss this any further please speak with Jade our branch manager by calling 01792 301000 (select option 1 during their office hours 9-5.30 Mon – Friday), or alternatively please email rsw@dawsonsproperty.co.uk.

Good morning, Its such a shame to hear that you are having issues getting through to our Swansea sales team now also. Just to confirm the Swansea number is 01792 646060 (option 1 for sales) or you could email them directly on sw@dawsonsproperty.co.uk. I have spoken with the manager Kerry who confirms whilst they are receiving a high volume of calls at present due to the current situation we have not received any messages from you directly to be able to call you back. Whilst we had issues previously when you were unable to contact our Morriston team these have been resolved so would really appreciate if you could provide us with some feedback as to what happens when you call either number and when you left a message so we can ask our IT team to look into this. We strive to ensure we provide all our customers with the best possible service and most certainly would not respond out of choice. If you could please email myself on info@dawsonsproperty.co.uk I can then look into this issue for you directly as we most certainly don't want this to happen again, and we can ensure we then put you in touch with the relevant branch to assist you with your enquiry further. Kind regards Naomi Webborn (Marketing)

Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing procedure for all property applications to ensure the property is affordable to the tenant and to protect our landlords valuable assets (there are occasions where constraints placed by mortgage companies have stricter policies than others, amongst other constraints placed by leasehold properties). I understand our team at Swansea did explain the process to you on several occasions and that unfortunately in this instance we were unable to proceed with your application. Should you wish to discuss this any further please speak with Jade our branch manager by calling 01792 301000 (select option 1 during their office hours 9-5.30 Mon – Friday), or alternatively please email rsw@dawsonsproperty.co.uk.