We just moved into our new flat with our two young kids - from a small flat in the heart of Primrose Hill to a gorgeous and huge flat in Swiss Cottage. We cannot rate Malcom highly enough - put simply, he has been completely pivotal in helping us to get the flat we completely fell in love with at first viewing, despite so many factors not in our favour - including not even having our own flat listed for sale at that point.  We are now in our forever home - which I still smile every time I walk into - and it was down to so many things that Malcom did that set him so much apart from any estate agent we have worked with in the past. Just a few examples of just how he made this happen for us: - He responded super quickly to my initial online request to view the property. While this may seem trivial, in my experience, this is not the norm and can be very frustrating esp. when a flat looks great and ticks so many boxes. - We put an offer in the day after we viewed it, and he agreed to put it to the seller despite the flat being vacant and the seller looking for cash/non chain buyers only.  He saw how much we fell in love with the flat and it was clear he really took that into account in him putting our offer across and helping us get accepted despite our still needing to sell our flat. - We instructed him to list our flat as soon as the offer was accepted which he did really quickly - organising all the photos etc. for the website really speedily to accommodate our need to make the fastest sale possible.  It was up online in a record c.3 days. - But the most incredible thing was that he was able to secure a viewing from his existing network before the flat even went up online - not only did they put in an offer he was able to get them to the asking price at the initial offer. - Malcolm was also instrumental right up to completion.  Our buyers, solicitors, and our management company threw a few curveballs which caused several delays and in turn ended up putting our purchase at real risk - which would have been devastating for us.  Were it not for Malcom going above and beyond in liaising with and between parties on all sides to agree on sensible and pragmatic solutions, we would have lost our dream flat as well as all the money we had invested in the process to that point.  To sum, he totally pulled it out of the bag for us again and again. - Also, more generally, from day one, he was totally responsive, no matter how many times I would text/call - always responding really quickly, with amazing patience, impeccable customer service, and a great sense of humour.  I can also say with hand on heart, that he does what he says - completely reliable and also just a true pleasure to have him as our agent!