Dear Alice, feedback is always welcome. We remember this situation very well, it was unfortunate as the outcome was not what we intended. We acted upon our client's interest who advised us they were going to rent the apartment once they completed the sale but unfortunately the situation changed . We are very sorry you had this experience and we do hope we can make things right in the future. Kind regards, Oliver - Vita Properties

Dear G, Firstly let me express my apologies that you feel let down by our agency. We should point out that our company does not make any money from deposit deductions. We are simply the go between for the landlord and the tenant during this time and all deduction go either to the landlord or to pay off necessary invoices – none of the funds are retained by Vita and therefore we have nothing at all to gain from deliberately trying to maximise on deductions to the deposit. We would love the chance to clear the air and encourage you to give us a call so we can fully explain how deposits and deduction work to give you peace of mind for the future.

Dear G, Firstly let me express my apologies that you feel let down by our agency. We should point out that our company does not make any money from deposit deductions. We are simply the go between for the landlord and the tenant during this time and all deduction go either to the landlord or to pay off necessary invoices – none of the funds are retained by Vita and therefore we have nothing at all to gain from deliberately trying to maximise on deductions to the deposit. We would love the chance to clear the air and encourage you to give us a call so we can fully explain how deposits and deduction work to give you peace of mind for the future.

Dear Ella Moore, We deeply regret any misunderstanding and truly apologize if you felt judged during your interaction with our team. We at Vita Properties strive to provide an inclusive and respectful service to all our clients. The feedback you've provided is invaluable and we assure you it will be addressed with our team to improve our communication approach. We would greatly appreciate another opportunity to assist you in your property search and ensure a positive experience. Please feel free to reach out to us directly and we will be more than happy to guide you personally. Your satisfaction is our top priority and we're committed to improving our service based on your feedback. Best wishes, The Vita Properties Team