James found our dream home for us and helped it become a reality. He is just so easy going, trustworthy and professional and nothing ever felt like too much trouble. We liked him from the initial viewing as he wasn't pushy or suggesting what we could do with the house, he just let us look at our own pace. We had a stressful time dealing with solicitors but James was always calm and understanding. We even got a card, bottle and welcome box when we completed the purchase! This is customer service at its best