Hi Nicola, we're sorry to hear you feel the need to give us a 1* review. I have looked into this for you and I can see that you requested the property brochure to be emailed to you as you were away and wanted to arrange viewing on your return. I can see my colleague sent you the brochure on the 21st of August at 1:30pm and we were waiting for you to contact us with regards to booking in a viewing at your request. As mentioned, the property is now sold subject to contract but we would be more than happy to help you in your ongoing property search. If you would like to discuss further, please contact our Head Office on 01743 284990. Thank you.