I am disgusted and discouraged from visiting thi9s agency. I made an appointment for the first time in order to obtain information about the possibility of buying my first house. I needed information about the purchase costs, calculations on what mortage I can count on with my wife and son. In general, any information on the possibility of buying a possible home. I made an appointment with a person I thought competent in these matters. Mr. Mortgage Advisor ,sent me an email asking me to bring back the payslips from the last 3 months and just enough information. During the visit, after verifying payslip and where, for how long and at what positions we were working, we were asked a question about expenses. After the information that we have, a franchise for a car, a loan from a bank, we pay off the rent for the rent and maintenance of the house, and the amount, Mr. Advisor asked us for how long we will be, or rather I will pay back. I was not prepared for this question, give exactly how much time and what amounts of repayments. I was not asked for this information in the email received. I looked for this information on my credit report which I was able to view on my phone. Mr. Advisor asked if we had a minimum deposit of 5% or 10%. After my wife's information that we do not know what the cost of buying a house will be, because we do not know what we will be able to afford, whether 10,000 will be enough, the question is asked, how much does my son have savings, and we cannot take any mortage on us 3 person only on each other because we are married, the son will probably get married and leave the house . The fact that we repay everything on time, our creditworthiness is at a good or even very good level, that banks grant loans for up to 4 people, as it is at Barclays Bank, to buy a house, it did not do anything anymore. Mr. Super Advisor said, or rather us disqualified as potential buyers. I don't know if he didn't like our people or our origin, or if he wanted to finish the work quickly because it's Saturday. These are our feelings after talking to this Agent. So we were quickly cured of wanting to buy our first home with the help of the Lawsons Thetford Agency. And I just wanted to ask about the possibility and possible costs, and help in buying my first house.NegativeQuality, Professionalism