My initial dealings with Hayley were very good. She was very professional and helpful with progressing a purchase. After the vendors decided not to proceed I received an irate call from Ben. We have since left a message and asked David to view another property with no response.

I was looking at houses prices

I was looking at houses prices

The decision to use lawsons to source and manage my rental ultimately cost me over 12k to put right the damage caused by the tenants whom they recommended. Lawsons continued to show they did not understand the terms in the contract and did not try to enforce them, with the tenants routinely drilling into walls damaging walls plus extremely bad hygiene not cleaning toilet to the point where the strongest acid couldn't save them, stubbing cigarettes on my upvc window frames, smoking heavily in the house despite saying they were non smokers, drilling holes above light switch damaging embedded cables, forcing access into the loft and damaging ceilings. I requested lawsons to do a section 21 of which matt lawson outright refused saying the government is cracking down on it. At which point after many heated arguments with their management team, I got rid of them as managers and after the covid craziness finally evicted them from the property. How does an inspection team not see 60+ holes drilled into walls with 8mm wall plugs for photos! And much bigger ones fixing tvs to walls.. can lawson show where they gave permission for this and why they didn't pick it up I their inspections. Some feed back to me commenting on their poor painting was that their tenants often like to paint... despite the contract stating written permission was required, they did not show me this permission or seek my approval. And I had to lead the complaints with lawson beig reactive rather than active managers. Note all this damage had already occurred during their management phase. Result was both bathrooms needed to be replaced, many rooms reskimmed on top of many other damaged ceiling replaced. It took 2 cleaners 3 days to clean the property their invoice states that it was the longest exit clean they've ever done. Ultimately tenants did a runner did not turn up to final inspection, it took me 6 months to track them down via their parents to get the full deposit back from the dps and I'm now looking at court action to recover the rest. Which I've never done in 15 years of renting it. To say I'm disappointed with lawsons management is an understatement. Note I have all the pictures and evidence to back up my above statements. To me it was a waste of money and extremely stressful time. Had they been a big company I would have had a further complaint process at the time, but they are a law to their own.