DO NOT RENT FROM THEM!!! I wish I had listened to the former tenants when they said the house and letting agents were awful! Five years in a property (always paid my rent on time and in full) without any of the pre-agreed work being done. I actually just gave up hassling them about the faulty gas, broken front door, damp, broken cooker, and the condemned garden wall. There were more problems than just that!! One night the pipes burst and I was told it wasn’t Belvoir’s problem! I got a super obnoxious email about how they don’t have a 24 hour line and that anything out of office hours is the tenant‘s responsibility. When we finally did move they took £95 of our deposit for gardening! I reiterate the condemned garden walls! I also had to phone over and over to get my deposit. They have no accountability, nobody returns calls, nothing gets done. Terrible experience!