I do not recommend. The only competent person there is Jayne. But she alone will not do anything on the scale of the incompetence of other employees. Everything was ok until I had to change my place of residence. They announced their visits 16 hours before the planned arrival, and when I do not agree to them, they would come with clients banging on the doors and windows for 20 minutes, and then write emails full of regret that they saw someone in the window (86-year-old grandmother who did not have idea what was going on and she was afraid that someone would want to break in). After moving out, they submitted to TDS false invoices for repairing the washing machine, issued by a plumber (living in this house before me), which I allegedly spoiled after 3 months of use. They collected money from my deposit for repairing it (despite the fact that I left them a new washing machine and sent the proof of purchase in the form of an invoice to the agency). I left the house on April 1, on April 6 I had an appointment for carpet washing and cleaning. On April 8, I received an email saying that everything is ok, but they are still asking to improve the garden, because the grass has grown back. So on April 13 I came with a gardener who left the garden in a better condition than I found when I moved in. On April 13 I also gave the keys, paying for pensions until April 24 and giving the possibility of early rent to new tenants. The check out report was conducted on April 29. They demanded £ 185 for a cleaning company, for dust and £ 185 for a gardener, because the grass had grown and weeds appeared, plus the cost of repairing an old washing machine, which is not really there, because I paid for removing the old. But since the agency claims, based on the documents presented, that they have repaired the old washing machine ... I could probably do nothing but show up at the previous house to collect my washing machine. TDS is not able to check the credibility of the invoices, so he advises me to take it to court. I'll do it anyway. But I advise you to avoid this agency if you don't want to fight a few months later to get your money back. Special if you are calm, don't want to agrue with people or you are imigrant. They will distroy you mentally.