Dear Mr Moon. Rather disappointed by your comments. We have discussed your gripe and tried to explain from our point of view it is quite normal practice when leaving a property that it is professionally cleaned, as it was when you moved in, along with the carpets. It is cleary stated in your tenancy agreement which you signed (clause 7.2.10) that it is the tenants responsibility to have the property cleaned. Whilst I appreciate you say you had cleaned the property, it was certainly not done to a professional standard with food being left in the freezer, crumbs left all over the cooker and bathroom fitments heavily scaled. It is for this reason we are having to retain an element of your deposit to have the property professionally cleaned as per the signed tenancy agreement. I think it is unfair to say this is an appalling tenant service and if you would like to discuss any matters further that we have not already done so on the phone or via email you can do so at 01189420811 or bruce.taylor@parkersproperties.co.uk Parkers prides itself on a professional service as per our many genuine reviews left on this site, I'm sorry you do not feel how many of our other customers do. Kind regards