Hi Hussein, Thanks for taking the time to get in touch. We are more often than not very open to genuine feedback and are constantly looking to improve. However, in this instance your review is very wide of the mark and is the sensationalised version of events of someone who just simply didn't get their way. The property in question was clearly marketed at 'Offers in excess of' £525,000, when you made your opening bid well under this it was pointed out that the client would only consider offers in excess of £525,000, as stated. Your insistence to then repeatedly try and increase your offer by tiny amounts - yet still be well under the level that the home owner would consider - eventually brought the quote 'let's draw a line in the sand' because the seller saw that through either not understanding the process or through wilful disregard you were not a realistic buyer for them and didn't wish to continue. Which is their right to do. There is nothing untrustworthy or unethical about this - as you allude to in your 'review' - it is a very normal practice when selling many things, including homes. And our marketing and selling agents were very clear about this also. If your opinion on the price is different then that is your right, however it was made clear after your first offer that the advertised 'offers in excess of' was what the owners would consider. Having read a few of your numerous other reviews of businesses, we can see you either give places 5* or 1* depending on if someone is nice to you. As much as we always want every person who we deal with to be happy, unfortunately not every offer will be deemed acceptable. Most potential buyers understand that is part of the process. I hope you can take on board this feedback and not be so rude to other companies staff in the future. I think that to we can now 'draw a line in the sand' with our relationship and we wish you luck with your search via other estate agents. All the best,