Awful experience and I warn all prospective tenants against using this agency. Throughout the application process we were met with complete disdain, and the lettings negotiator was dismissive and patronising. The process was excessive and stressful, and to add insult to injury, they take a £323 "week's holding deposit". This is non refundable, despite 2 out of 3 of us passing referencing. Being a tenant all my life, I have never had to pay a "week's holding deposit" before. They didn't even warn us that there was a deadline with the HomeLet application, and therefore my partner could not add his tax return or amend his application. Therefore leading us to fail and taking our money and withdrawing our application. The house was then put back on the market online 10 minutes after we had been sent an email stating our application had been withdrawn. Bit of a money maker I think, and judging by the reviews below, I make my judgement correct. I think it was a very lucky escape not going through with the application with this company, given the amount of negative reviews and descriptions listed below. Warning! *EDIT- I contacted the lettings negotiator in question via email about her handling of the process, but to no avail.NegativeProfessionalism