One of the most shambolic, incompetent and breathtakingly unprofessional Lettings Agents I have ever had the misfortune to deal with. I have rented from both councils and private landlords - indeed, I have moved 17 times in 25 years with my job, so I think it's fair to say I have encountered enough agents, and landlords, to enable me to give a fair and balanced appraisal of Lions Estate and lettings. This is an agent headed by a recently (in the past 5 years) bankrupt woman who plays fast and loose with the comprehensive laws that govern lettings. She despised my husbans and I as, being from a legal background, we were able to enforce her obligations, and uphold our tenancy rights. Mara Anthony lacks even the most basic and primitive customer service skills, and seems to be devoid of knowledge of the underlying principles of the Landlords and Tenants Act 1985 - and the common sense and decency that covers these areas of the law. She is in entirely the wrong business for someone with such obvious shortcomings in dealing with people and their need - their human RIGHT - for a safe, well-maintained home. She also either fails to understand, or intentionally disregards, the meaning of 'quiet enjoyment' and 'exclusive possession' enshrined by law into every single residential tenancy agreement. Her temperament suggests that she would be better suited to stacking supermarket shelves or in any non-customer-facing role. As a homeowner, and soon-to-be-landlord, I would avoid her like a dose of bubonic plague. I would wager that the charlatans like Lions will doubtless go out of business when the new letting fees ban eventually comes into force.