Absolutely shocking company to rent from. The owner, Mara Anthony, is a vile woman who does not care about the needs and welfare of her customers, only as long as she's getting her money. She has very, very limited customer service skills. We have sought advice from RCT Housing and family that used to work in the housing sector, as a manager, and it has been pointed out to us that there is an error in the agreement that could make it void, therefore, the company shouldn't really be renting to anyone. Lion say they try to get any problems at the property sorted as quickly as possible, yet we have been waiting near enough 6 months to have damp looked at. I have been emailing basically every day stating the problems we're having, and lucky enough to have been getting responses. When my uncle went into Lion to report our issues, and still that nothing has been done about it, Mara stated she doesn't know about them, even though I have been having replies from them. We were informed a damp proofer would be out to the property to take a look at the issue. Lion said if no one is in the property, they will supply them with a key. While we were both in work, apparently this damp proofer did call out, and when we asked to see a report card of the work that was carried out, or work that was looked at, we were told we would have to pay for it. About a month and half later, we started experiencing leaks, so again, I emailed Lion to let them know. They said "a plumber will call out, but someone needs to be in the property as we don't have access". How did the damp proofer apparently call out if they "have no access"? We arranged to be at the property for a plumber to call out. However, on the day, the workman that actually came to the property was a carpenter, and he said he wouldn't want to look at the leaks. What's the point in sending a carpenter out to look at leaks? When my uncle also mentioned to Mara about the 2 sheds at the top of the garden being full of rubbish, she stated she knows nothing about it as she's 'never been to the property before', despite showing us around, and standing in the kitchen when signing the agreement with us the day we moved in! We have been shown a typo in the agreement, which we will bring to their attention as they are scaring us into thinking we have to stay at the property, or pay a fee of £300 to get out early. I feel Lion will take advantage of young, first time renters/buyers as they think we won't know much about how the process works, even though there are many places to see free advice around this. It's safe to say that after all the issues we have had since we first moved in 6 months ago, it's safe to say we will NEVER be renting or buying from Lion again, and if anyone is actually reading this, thinking of renting/ buying with Lions, I can't stress enough how much of a bad idea it would be, and all you would have is trouble and stress dealing with Mara and her team. If we had money for court proceedings we can say without a doubt that we would be taking this as far as possible as we feel them telling us we have to stay at the property is a complete lie as it's an assured shorthold agreement with no fixed term. They said they can't accept a notice to quit yet It says in the agreement they can do it with a fee of £300. It's funny how they cannot accept notice to quit unless there's £300 in their pocket. Again an absolutely shocking company and I cannot stress that enough. To come to a summary, we have had nothing but issues from day 1, causing a whole lot of distress to myself and my partner.