FROM 5 STARS TO 1...and I'm being nice... Absolutely utterly awful. We've been with Martin and Co for few years. Moved to the house on Broad Street, Truro. The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, monthly payment 1040£, after few months, we've notices that the wall in the dining room is...falling off... literally. In the lounge paint stared peeling off after few weeks... Contacted the agency, nothing was sorted for months... the part of the wall fell off... we had heading non stop and the house was airy all the time.../ month and months later, the price went 20f up( nothing fixed) dining room was useless... Several leeks from the roof and the ceiling, that have never been fixed, and added even more to the wall damage. Yet..we were patient. The wall.was never properly finished, no treatment,nothing..after the walls dried they started crumbling again... Everything was diy and poorly done, we wanted to paint the house, owner agreed. We've sterted painting the house, all Farrow& Ball to find out that the house is on sale... At the same time, still hoping that the agency will fix the wall, the ceiling, and leeks..nothing.. The oven was so old the door broke and burned my hand. Informed the agency, they've been over many times- checking the house and the boiler- which was constantly broken, because they didn't want to fix it. After 4-6months the door from the oven wasn't fixed. The old toilet system (thank god, we had 3bathrooms) was broken-informed the agency, spoke to a plumber - for 3-4months no one came!! which by law is illegal for the agency not to fix the toilet! Still...we were patient. House was sold, ...we didn't finish the painting, started taking off paint in the bathroom... Anyway..now... The house is going to a new owner, who is demolishing the kitchen, wall between the dining room and the lounge and everything else... - they've agreed we don't need to paint anything, agency confirmed by email. Now, moved out few days ago- cleaned everything, even hired the carpet cleaner as Will told us(agent) threatening there might not be a deposit back... Got a report today- and apparently EVERY SINGLE THING THAT WE'VE TOLD THE AGENCY, THAT NEEDS FIXING, OR THAT WAS THERE WHEN WE'VE MOVED IN OR HAPPENED DUE TO THE POOR QUALITY OF BUILDING ...WAS OUR FAULT...AND WE WON'T BE GETTING OUR DEPOSIT BACK...Will knowing our cleaning guy comes on Monday at 3pm sent someone to check the house at 11... we've left the bins recycling in recycling bags and everything in black bags for bin collection today.. yet, the report says we've left loads of rubbish... We've even hired a skip months ago, go get rid of the previous owners junk from the attic and shed...and we've left things that were there..yet... still our fault... Martin and Co is a disgrace, absolute disgrace. When Julie was there it was far more decent agency, but Will, along with Jamie are utterly unprosfessional, and try to avoid email conversations, because that way they can cover up for they neglectedNegativeProfessionalism