We rented a house from Northwood Truro for 3 years and have recently moved out. I do have to mention that there was a point in the beginning in which I found a manager incredibly patronising and arrogant, but my understanding is that he has left. Regardless of this, it doesn’t take away the fact that the day-to-day staff that I have dealt with in my time as a tenant have always been kind, helpful and accommodating. We have always found the online reporting system for any faults in the house to be very efficient, and Northwood passed on the issue to contractors promptly. On the odd occasion the contractors themselves may have been slow or hard to contact, a quick call to the office and the contractors would quickly be in touch as the agency had got on the case straight away. The property inspections every 3 months can be a bit annoying as I know some agencies do it 6-monthly instead, but the staff were always polite and quick in inspections and the feedback allowed us to maintain so much of our deposit when moving out. I had seen family and friends move out of rented houses in the past and have nightmares with agencies charging hundreds of pounds for minor issues, and was advised to be stern from the offset when it came to us checking out. However, there was no need with Northwood as they helped us every step of the way when we were getting ready to move out and we’re extremely fair and prompt with our deposit return. On the whole, regardless of who is or isn’t the office manager, all of the other team members are fantastic!