My partner and I had been looking at properties around Tonbridge and Tunbridge Wells for a couple of months. We'd dealt with a large number of different agencies, and had become reasonably familiar with the level of service provided by estate agents in the area. From the very first contact with Maddisons to inquire about a viewing of the property, right through the entire sales process, they have been utterly exceptional. Irrespective of who we've spoken to, every single person we've encountered has struck the perfect balance of professional, yet warm, friendly, approachable, and enthusiastic. Nothing has ever been too much trouble, we've received weekly updates throughout the sales process (which, as first-time buyers, has been incredibly reassuring), and emails/phone calls have been answered swiftly and accurately. When we've requested further information or clarification about an issue, we've either had it answered immediately or if it required investigation, we heard back the very next day, complete with the supporting documents to reassure us. Based on the service we've received here, there isn't any other agency that I would consider listing with when we decide that it's time to sell and move to a new property (although, given how stressful moving can be, I hope they don't mind if it isn't for quite a while yet ;))
18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
Managing Partner
Lettings Director
Operations Director
Sales Progression Manager
Client Partner
Client Partner
Sales Support Manager
Office Manager
Client Partner
Sales Director
Property Marketing Coordinator
Lettings Coordinator / Property Manager
Client Partner
Property Marketing Coordinator
Client Partner