It has always been our experience that personal recommendations are usually the best introduction. We had been impressed by two friends, separate, accounts of Maddisons. Both had suffered at the hands of big national brands and had decided to give a ‘ maller' outfit a go and glad they did. Their accounts were so impressive, they were surely too good to be true. We had nothing to lose by meeting with Maddisons and hear what they had to say. We were immediately impressed by their enthusiasm, straight talking, refreshing and sometimes candid advice, all combined with their impressive track record. From the moment we handed them the keys to our home they never missed a beat. Accurate valuation, amazing photography and styling, constant updates and reviews, features in local papers. All whilst, dealing with friendly staff who actually seemed to care (and listen). With their inventiveness and knack of putting genuine buyers and sellers together, we had a ‘cash’ buyer within no time. Who, for very personal reasons, we decided not to run with. Undaunted, Maddisons got back on the case and soon found another buyer, who’s generous offer we accepted. From then on in, Maddisons took the strain, holding our hand throughout, taking us over the line in no time. Zero stress… unbelievable. Always contactable, endlessly patient, attractive fees and delivering on their promise. They genuinely cared. It’s worth adding, that from their excellent photography and styling creating such an irresistible offer, a passing journalist’s head was turned by their shop window and our loving home was subsequently featured in an edition of “25 Beautiful Homes”. We can't speak highly enough of Deborah and her team and have been singing their praises ever since. Our relationship with Maddisons was captured in a single image… upon selling our house, the sales board outside was updated and read “Spoken for”. So many friends commented on that little detail. We believe it was all about size and caring. However, as their reputation grows, no doubt will their size will too but we sincerely hope that they manage to do what others haven’t and that’s not lose what makes them so special.
18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
Managing Partner
Lettings Director
Operations Director
Sales Progression Manager
Client Partner
Client Partner
Sales Support Manager
Office Manager
Client Partner
Sales Director
Property Marketing Coordinator
Lettings Coordinator / Property Manager
Client Partner
Property Marketing Coordinator
Client Partner