Dear Nima, I'm so sorry that the heating & h/water problems at your flat have taken so long to resolve. We had an engineer visit several weeks ago and he was then authorised to order a new part. That ordering process caused a delay and when fitted problems returned. The same engineer was then on holiday so we had to appoint new engineers and they attended. The system was checked, work undertaken but further problems emerged. I have seen the regular emails between you, Gina and my Prop Mgr and understand your frustration. We only use certified engineers so I cannot understand why things were not sorted before now. I last spoke to my Prop Mgr yesterday who confirmed that engineers had visited again and reported problem rectified; you then reported continued problems which is unbelievable. Those engineers were instructed to return as a priority and I have requested their full report. Phil (owner)