We had an letting viewing appointment on behalf of my elderly grandparents. Unfortunately we were running late and called into the office. A member of the sales team asked us' if we thought it was appropriate to keep their agent waiting in the rain'. When I told him that instead of being rude could he let the agent know, he hung up on me. When I reported this gentleman to the agent we were meeting (Josh Bartram) he told us I'm sure he was just trying to ascertain exactly what has happening and said he could 'offer me another chance to view'. Seriously what is wrong with their office that they think this is appropriate customer service. A simple sure we will see what we can do but in the future please give us more notice would have sufficed. A complete and utter disgrace. Clearly they think renters are beneath them and they can treat them however they like. Disgusting. If I could have given them no stars I would have done.