Telephoned with enquiry re allowing dogs at two specific properties showing as available to rent. The elderly sounding lady answering was nice enough, but presented as a little 'vacant' (sorry) and unsure of what she was doing. I was promised a call back when the question had been posed with the respective owners. No call back. I phoned again to chase this up some days later. The first two attempted calls were silent... with the third call I received a hesitant 'hello' from the very distinct voice of this elderly sounding lady.., before the phone was immediately 'hung up again. Definitely the correct number.. even checked with Belvoir customer support. Comments are being passed to Head Office.