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Ryder and Dutton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5
Reply from agent

Thank you for the review but is there anything we could have done better to get five stars?

3.00 /5
Reply from agent

Thank you for the review Darryl. Is there anything we could have done better to get five stars?

1.00 /5

Arranged a an evaluation, then it was shortly cancelled and changed. An alternative date booked , we made space in the property getting ready for the evaluation, took a day of work , and just u set an hour before the appointment time , they called to cancel. I called up and was told the representative Helen, had called in sick, after explaining a day of work was booked Nicola took a moment to discuss, then came back and changed the story because now Helen was actually in the office with no voice, very poorly . And no back up or alternative could be made. Seems they are not very resourceful and may be lacking in staff . No alternative appointment was offered and no attempt to source an alternative evaluation. Personally this experience is not good

Reply from agent

Dear Ms. Claxton, Thank you for taking time to leave a review. Whilst I understand your frustration that we have had to cancel the appointment, with one valuer on annual leave and the second valuer who was scheduled to visit you feeling unwell, we did have to call several appointments to re-arrange, as is standard procedure in this circumstance. As you were the first appointment of the day, we did contact you as soon as we opened for business to advise and left a voicemail requesting a call back, as well and sending an email to explain the situation. On your return call, my colleague Nicole did explain that we needed to re-schedule the appointment, however before she was able to offer an alternative you advised that you were going to list with another agent. As I was due back from annual leave before the end of the week and we anticipated Helen would be feeling better by that time, we did have appointments available before the weekend. In regard to sourcing an alternative valuer from a different office, this is not possible due to the diaries being booked up in advance, and the individuals specialising in their local area. I would like to apologise again for the inconvenience caused, however the health and wellbeing of our staff and the clients we visit will always be our main priority and we will continue to follow the procedures we have set out to ensure this remains the case. May we wish you all the best with your sale and onward move. Kind regards - Alex Fitton - Branch Manager - Uppermill

1.00 /5

Poor communication and professionalism. We enquired about a property and were told that a soft credit check would take 2-4 days. We received no information. We rang back after 9 days of waiting to be told that it was let agreed last week and we were told nothing. Moreover, the person on the phone cut the call short before I had finished speaking.

1.00 /5

Poor communication and professionalism. We enquired about a property and were told that a soft credit check would take 2-4 days. We received no information. We rang back after 9 days of waiting to be told that it was let agreed last week and we were told nothing. Moreover, the person on the phone cut the call short before I had finished speaking.

1.00 /5

(Translated by Google) diameter (Original) Messers

Reply from agent

Please can you elaborate on what has led to your 1 star review, or to contact us and we can sort out any potential issues.

0.90 /5
19.10.2024
WORST ESTATE AGENT IN THE COUNTRY

WORST ESTATE AGENT IN THE COUNTRY. Absolute shocking Estate Agents. DO NOT USE. They charge the highest fees in the industry and provide the worst service possible. They made an absolute mess of everything, very poor communication and didn’t return my calls or emails. Really struggled to get my fees back as they demanded more and more fees. Will never use again. STAY AWAY FROM RYDER AND DUTTON UNLESS YOU WANT A POOR SHODDY SERVICE AND WANT TO PAY EXTORTIONATE FEES.

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Address

79 High Street, Uppermill, Greater Manchester, OL3 6AP, North West, UK, OL3

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