We recently sold our house through the Walderslade office. The staff are very friendly. We achieved a higher price from our property than we had originally hoped and a buyer was found the day after it was marketed so from that perspective we're very pleased. That said, I'm not confident that we wouldn't have sold just as fast through any other agent as buyers I would imagine use Rightmove or Zoopla which brings all properties up in the area with all agents. What I was less happy with was that during the 5 month process, I seemed to have hardly any proactive contact from them with how the process was going and things only seemed to move if I rang them. Often phone calls weren't returned and a high turnover of staff didn't help. (Eventually my buyer and I dealt directly with each other).I would have expected more for a £4,000 fee plus an extra £200 for the pictures and EPC. I don't know whether this is usual for estate agents but I would try somebody else if I was selling in the area (although not Wards).