Quite possibly the worst estate agents in Kent. Would not recommend this branch for buying or selling a house. The only good thing about this atrocious branch is the Mortgage advisor and his assitant. They can't even return a simple phone call when asked to, won't give any information other than the bare minimum and to be honest when it came down to the nitty gritty of the sale I ended up doing their job for them. They would always say they are "busy" even though when I called and was standing outside the shop they were filing their nails and gossiping about the weekend. In the end we used the branch in Sheerness to do all our runninng around and get our sale through. Honestly, the most unprofessional and disgraceful company I have ever tried using. All they care about is the money and don't even think about the customer service aspect. This also applies to their complaints team who also are refusing to reply to emails/phone calls. Would not recommend your move to anybody who wants a relatively smooth sale/purchase. You would be better off doing it yourself and saving the money when it comes to this branch. The management in this branch is a disgrace and any of my staff who acts like this would have been sacked. Absoloute shambles. I would give 0 stars if that was an option but unfortunately I cannot do this.