In house sales & lettings are an absolute disgrace, we booked a viewing with them for a house to rent, we really liked the house so decided to fill in an “application form” when I took it in to the estate agents no one knew anything about the application process so couldn’t help me, they took photo copies of our id’s and said they would file it the following day when the person who did know what to do was in, that evening the owner of the house contacted us and we realised it was someone we knew, they told us we could have the house absolutely no problems, so in the morning my wife contacted the estate agents and informed them that we had spoken to the owner and now our landlord the congratulated us and that was that...... next thing we know we got a bill through the door for 249+vat for our referencing and credit checks, that they had not done.... so my wife again went to see the estate agent at the Wallingford branch and she asked what the bill was for as they hadn’t done anything that they claimed? The estate agent agreed and told my wife the applications had not even been looked at since we had last been in and couldn’t understand why we had had this bill through, brilliant problem over.... only for my wife to receive a phone call from a “manager” she was incredibly rude to my wife implying that she was stupid for not understanding when my wife said she didn’t understand why we had a bill for referencing and credit checks when none had been done the manager continued to be rude and repeating the same dribble over and over. Next my wife tries to file a complaint with the owner of the estate agency and he basically dismissed his manager being rude as a case of her word against his managers, and dismissed the case of his agents word in the first instance about having not done anything with our application as a lie and again our word against theirs, he then had a conversation with me because he didn’t feel he was getting anywhere speaking to my wife in which he basically just repeated what he had said to my wife, but reiterated the fact that his estate agency has to make money, and that because we had viewed the property on the internet, had viewing and filled in an application form we were liable to these charges even though they charge the home owner to advertise the property, arrangement viewings and compiling a number of applicants, But I believe whole heartedly that these charges are criminal,