We recently completed our purchase through In House and I cannot say enough good things about them. We received absolutely first class service from start to finish, and I feel very lucky that In House happened to be the estate agents handling the purchase of the property we fell in love with. Jack was our “go to guy” and he was in constant contact with us throughout the process, keeping us informed every step of the way and tenaciously managing every moving part, without us ever left wondering where things were or feeling like we were forgotten about, even during a lengthy delay due to the backlog in the probate application process (which of course was no fault of In House). He even went out of his way to allow us access to the property on his way home (out of working hours) so we could assess any work that needed doing and get quotes from tradesmen, several times. It’s no exaggeration to say he went way above and beyond our expectations in terms of service. Whenever Jack was otherwise engaged, Philip (also an absolute diamond) would step in and was fully clued up on everything going on with our purchase. In House obviously run a very tight ship and are in close communication with each other to make sure their clients are looked after. Any time I had a query or needed them to speak to the sellers on my behalf all it took was a phone call or an email and I would have an update later that day to put my mind at ease, reassuring me that everything was in hand (which it was). That they managed to do this during a pandemic, combined with what I’d imagine must have been a huge amount of pressure and extra work resulting from the time-limited nature of the stamp duty freeze makes their service even more remarkable. Absolutely top notch. Moving house is a stressful situation at the best of times, let alone whilst there’s a plague going on, and I was bracing myself for an absolute nightmare. Thanks to Jack, Philip and everyone at In House, my blood pressure somehow remained relatively normal throughout, and they got the job done with minimal hassle. If you’re planning on moving house I strongly suggest you choose In House as your estate agents, either in the middle of a pandemic or not. No waffle, no bluster, just a team of thoroughly decent human beings who obviously take pride in their work and do everything they can to make sure your move goes as smoothly as possible. Thanks Jack, Philip and all at In House for your sterling service. Absolute legends.