I was looking for some accommodation from July, and I found a perfect property through this real estate agency, so I signed the contract with them and paid the holding deposit. However, the landlord suddenly changed their mind and wanted someone to move in by the end of May, even though I had made it clear I couldn't. I told them before the viewing, it was mentioned several times in emails, and it was even stated in the Tenancy Agreement. Although the agency returned my deposit promptly, it was a frustrating experience and very unproductive two weeks which only delayed my house hunting.

Shocking they still have my holding deposit,and,the property is back on the market that I have no idea.

I contacted to rent flat in Walton area and saw the flat and filled up the form. However agent Jasmin told me I am not qualified but didn’t tell me why I am not qualified and didn’t event want to reply her email. I emailed quite few time gave her option and even I asked to pay 4000£ upfront but still no answer. Funnily the apartment still available more than 2 months now. It’s absolutely ridiculous that she doesn’t even want to reply back. I’m happily chose Jackson-stops and agent are great responsive and at least respect you as person.

Pathetic, sincere advise to avoid the estate agents. Seem to share wrong details of the house they are renting. In our case, we were told that the property has an allocated parking but can park in any of the bays. Ended up getting my lovely car keyed. Very very P.O.O.RNegativeResponsiveness, Quality, Professionalism

Very poor. Failed to let relevant people know that rent was being withheld. Failed to communicate and pass on information requested. Very poor service.

Myself and my partner recently experienced a very bad experience under the guidance of James Neave. They expressed exceedingly poor tenancy support in a time of need. During the whole tenancy, if there were any problems with the landlord and/or property, we received little to no support and our emails and questions (some 2/3 pages long) were either avoided or just completely ignored. We certainly felt second best to the landlords and it felt as if the agency were happy to 'let us down' to simply keep the landlords happy. We've chosen to go private this year, firstly to avoid the poor treatment from a third party and secondly, to avoid agency fees.