Thank you for your review, and I want to sincerely apologise for the inconvenience caused regarding your viewing on 21st November. We completely understand how frustrating this experience must have been, especially given the effort you took to attend the appointment. Unfortunately, the issue with the key arose due to unforeseen circumstances beyond our control, and we deeply regret the short notice provided. I understand that the team called you half an hour before your scheduled viewing to rearrange, but as you had already arrived at the property early, this understandably left you unhappy with the situation. I can see that the team subsequently rebooked the viewing, which you were able to attend successfully. While it is common in the industry for viewings to occasionally be rescheduled or cancelled due to unforeseen circumstances, we appreciate this particular situation was inconvenient, and we sincerely regret the impact it had on your time. Thank you for bringing this to our attention, and please don’t hesitate to contact us if there is anything further we can assist with. Kind regards, James Lacken Branch Manager