At first Whitegates were great. The agent fully explained the procedure and I agreed to take an enhanced package for better marketing. The description of my home (as per Rightmove) was very basic and I have seen much better from other estate agents. Then after I had a sale agreed virtually all contact from them stopped. They recommended a firm of solicitors who were terrible and they even told them the wrong solicitor for the buyers, which delayed the sale for several weeks. The contact in the wrong firm had even died a year earlier! They made out that they had contacted the solicitors given to them by the buyers (whom I was in constant contact with) but this was definitely not the firm supplied by them and the person they sent the information to at the wrong firm was a male when the buyers solicitor was a female. They failed to inform me that there was difficulty contacting the buyers but if they had, I could have cleared it up within minutes. I could have done a better job myself and in fact the buyers and I completely bypassed Whitegates and made all contact between ourselves. Oh, I'm sure they'll have an excuse for this, but it won't wash. Their pack states that during the day a representative will accompany prospective buyers but this didn't happen and nor was I called to ask if I wanted them to be present. No, I would not recommend them and prefer to spell their same with a different first letter.