Hi Ian, We are disappointed to read your review. We have been managing this particular property for more than 12 months and unfortunately found a multitude of issues, which are inherent within. Admittedly some issues took some time for our contractors to correctly diagnose and we did go over and beyond what the fully managed service normally includes to get these issues resolved for you. Managing a property for a landlord who is abroad often raises a variety of problems such as delays in authorising works and delays which result from delayed communication. Regarding emails being ignored, we informed you that a member of staff had left the company and to use an alternate email address. This email was obviously missed and so we appreciate the confusion. When a property has a large number of defects this will result in lots of quotes and invoices from contractors. If a landlord wishes, we are happy to use their preferred contractors instead of our recommendations. We would appreciate it if you would attend the office to discuss any issues you have in person as we are always happy to assist all of our landlords and tenants. Kind regards, Martin & Co Wanstead.