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Martin & Co Wanstead

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1.00 /5

I have had a disappointing experience with Martin & Co. On completion of my 7 year tenancy, I promptly completed the DPS form and released the deposit to the landlord. However a week later, both myself and my guarantor were contacted by the Head of Lettings at Martin & Co Wanstead who said the landlord was growing impatient and threatening legal action. He had failed to check that the funds had already been released and were sitting in Martin & Co’s account, inconveniencing myself, the landlord and my guarantor unnecessarily. Despite the response below, nobody has spoken to me on the phone to explain/apologise/resolve this issue. It’s really disappointing to be treated in this way.

Reply from agent

Good Afternoon Billie, I believe our lettings manager has spoken to you on the phone about the issues that you have raised and as you are aware the Landlord had us instructed as a tenant find only 7 years ago, we dealt with your viewing, your references and providing you with the property in question as accepted by the landlord, we do not manage the property, therefore during your 7 year tenancy your correspondence and issues would have been through your Landlord direct. We have already mentioned to you about the deposit and as you are aware this has now been resolved. kind regards Michael Molloy - Business Owner

Contact details
Sales Phone:

0208 518 8099

Lettings Phone:

0208 518 8118

Lettings Email:

rob.hall@martinco.com

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

74 High Street, Wanstead, E11 2RJ, London, UK, E11

About

Here at Martin & Co Wanstead, we are proud to provide specialist advice, guidance, and support across all areas of the residential property market to the people of Wanstead, and wider East London and West Essex communities. Franchisee Mike Molloy was born and bred in Wanstead and brings a wealth of local knowledge to the team, as well as extensive experience from across the industry. A landlord himself, Mike has first-hand understanding of the needs of landlords and tenants, and alongside his dedicated and experienced team delivers a comprehensive service to buyers, sellers, tenants, and investors alike. With our wealth of experience across both lettings and sales, you can be confident of receiving the very highest standards of service from the Martin & Co Wanstead team at all times. Whether you have a property to sell in the area, or you are looking for a home to rent, please do get in touch as we'd be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Wanstead get you on the move.

Our team

Laraine Tarrant

Michael Molloy

NALS
Property Ombudsman Sales
Property Ombudsman Lettings
Safeagent
Ombudsman Services
Tenancy Deposit Scheme
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure