Hi Elena Thank you for your feedback. When you raised your issue with the oven blowing the electrics on 13th November, we obtained authorisation on the same day for our electrician to attend to check your electrics. On 14th November, the electrician fixed a socket and advised a new oven was required. On 15th November approval was given to price up a new oven. On 20th November you spoke to Olivia who advised you authorisation had been given for the new oven. Our appliance contractor unfortunately quoted for the new oven rather than supply and fitting. This was immediately authorised and the oven was ordered and installed for you. I fully understand your frustrations and I thank you for your patience with this issue. The Belvoir Warrington Team