Hi John Thank you for your feedback. I personally helped you to purchase your first 2 properties due to your unique employment. I offered help and advice, viewed both your properties for you and put you in touch with solicitors. All free of charge. My Manager Janette Hughes guided you through the lettings process. Took calls from you evenings, Saturdays and Sundays. All free of charge. You have paid for repairs which you were invoiced for. We do not levy our invoices. Our terms of business and scale of charges are completely transparent and also on our website. It is our job as letting agents to guide and educate landlords through the lettings process. It is difficult to control arising issues with tenants when a Landlord is also messaging their tenants. Gary & the Belvoir Warrington Team...