Unfortunately, this is the worst service I've received from a letting agency. The rest of the team were actually really helpful and pleasant and apologetic, but the manager, Jeanette was rude and unhelpful. I was basically told that she had another appointment and I needed to decide if I wanted to rent the place - please note that she had arrived for my appointment later than I did. The house rented to me was falsely advertised - on the day of moving in, the house was in an absolute mess with a broken decking etc. But apparently according to Jeanette, other tenants would've been happy with the place - yes a broken deck, broken wardrobe, broken door handles, I'm sure there will be tenants who would be dying to move into such a well maintained place. Customer satisfaction is clearly not your priority.