Hi Joshua & Aimee I feel that I need to address your points you made with regards to my Office Manager Janette Hughes. There are two sides to this issue so let me address the facts here. Firstly, we do not manage this property. The landlord self manages his properties. The property is not unsafe and dangerous to live in. The boiler was working perfectly fine at the time of move in. You were unable to get hold of your landlord as he had changed his number. When Janette found out you had a problem with the boiler, she arranged for our electrician to attend and fix the boiler at the expense of Belvoir. The boiler had a simple fault which was fixed there and then. With regards to the dishwasher, appliances do fail, your Landlord has arranged for this to be fixed/replaced. The bathroom ceiling is not full of cracks, when you moved in the ceiling was peeling slightly and there was no mold. Your comprehensive inventory proves this. Please see attached photo, dated and time stamped which clearly shows there is no mold on the ceiling on move in. The landlord was advised he should repaint the bathroom ceiling. As you couldn’t get hold of your landlord, Janette met you at the property to discuss your problems. Can I remind you again that we do not Manage this property but Janette attended to see how she could help you. When Janette arrived, it was a scorching hot day. All the blinds were closed in the apartment and no windows were open. There was no ventilation in the apartment. Janette advised you to open the windows to ventilate the property especially when drying wet clothes otherwise you would end up with mold issues throughout the property. Janette advised she would try to contact the landlord again. The landlord finally attended the property and agreed a stronger extractor fan would help as there are no windows in the bathroom. I would also like to remind you as per your conversation with Janette the previous tenants lived in the property for 18 months with no mold issues and on checkout the property was immaculate. It has been agreed by your landlord that you can vacate immediately. It is not productive to have tenants in a property that are clearly unhappy. The issues with the mold have now become worse due to lack of ventilation. Janette did advise you that you could have first refusal on a property but you needed to seek permission to leave early with the landlord. This has now happened but unfortunately the properties that were available, let prior to the landlord giving permission for you to vacate. You say you would not recommend Belvoir due to the treatment you have received. Janette has attended your property, advised you what you need to do with regards to ventilation, you also received a comprehensive handout with regards to condensation and how to keep you home free from mold and condensation on move in. She arranged for an electrician to attend at our cost as we couldn’t get hold of the landlord. She has had numerous lengthy conversations and e-mails with you. You have called Janette’s mobile at 10pm in the evening to complain about your landlord yet you feel your treatment has been poor. For a property that we do not manage and was in good condition when you moved in, I feel Janette has gone above and beyond for you and the comments you have made are unfair, unfounded and untrue.