If I could leave no stars I would. As a landlord Belvoir put in an obviously totally unsuitable and unreferenced tenant completely incapable of looking after herself let alone my property. The property and furniture were trashed. Belvoir denied all responsibility and abandoned the property making no effort to pursue the tenant or guarantor. The franchise owner Mr Pemberton, displayed sarcasm, arrogance and complacency in responding to my compliant. If you try to complain to the franchise head office you receive the same arrogance and dis-interest. They say the franchise is nothing to with them - its owner managed. Yet, they allow them to display the Belvoir awards as though they are their own. An utter lack of integrity and is deceitful. Pemberton denied me the opportunity of making a formal complaint - breaching the TPO guidelines. I have been renting property for 30 years and this is the worst agent I have ever had the mis-fortune of coming across. Totally incompetent from start to finish.