Thank you for your review Beth, however we feel your comments are harsh as we felt we did everything possible to facilitate the sale proceeding, however both you and the sellers had different opinions, to which we tried reach a compromise, without success. We felt we treated you with respect and dignity throughout the transaction and tried to help you. It was regretful that both you and the owners were unable to agree on certain points which resulted in the sale falling through. We care about every customer but unfortunately house sales can fall through despite our best endeavours. We feel it is inappropriate to discuss the full detail of your transaction on this platform but more than happy to elaborate if you wish to contact us directly.