We are, of course, very disappointed to see your review Jacqueline. I can see that the Valuation Manager and our Assistant Sales Manager have discussed the circumstances of your offer and the owners decision to progress with another buyer whilst the due diligence process was being completed. I appreciate there was a breakdown in communication between your conversations directly with the owner and our team members during the process and for this we apologise for the disappointment and inconvenience caused. If you would like to discuss your comments in greater detail, please do not hesitate to contact our Associate Director Richard Fossey on 01707 331100. Many thanks, the Ashtons team.