I am sorry to hear that the Ashtons journey for you has not been consistent. We have worked hard to adapt to home and remote working since reopening our offices and our focus remains on providing a safe and first class service to all of our customers whilst dealing with emergency works and maintenance in order of risk priority. I would welcome a call or email to look at your concerns personally and hope to restore your confidence in Ashtons. Alf Ciraolo Head of Lettings.