Vague, Expensive, and intrusive. Check-out costs - you pay for the privilege of leaving the property; and the cost - who knows until you don't get back some of your deposit ! Renewal costs - you pay for someone to send you a web link to an automated document signing tool. Expect to pay ....and pay you will. New tenant viewings of the property are extremely intrusive and persistent. If you like confirming bookings, and then have secret extra ones added in without you knowing - these are the letting agents for you. We had 3 extra ones in and around the confirmed booking - how lovely. If you want a straight forward, professional, and respectful letting agent - I suggest you save your money and buy a house instead. *N.B our landlord was OK - the agent wasn't !