Dear David, Thank you for your review, which I note you have since taken out some of the mistruths to save face on your behalf, your review remains however to read like a harry potter novel. I will leave my original reply below to make it clear just how false your original statement was Purefiction which you obviously out of embarrassment felt the need to edit to save face. Thank you for your review, although I have to politely reply to a few of your coments to firstly educate you in the way that key hand over works and to secondly correct your review which reads like a bad attempt at a harry potter novel due to the fiction within. Firstly, no estate agent can release the keys to the buyer until the vendors solicitor gives them key release, this is based on the point they confirm that the money is in their bank account and not just the fact that the buyers solicitors claim they have sent it, whilst in most instances the money receipt takes less than half an hour to be confirmed it can take up to 4 hours which is why most solicitors deal with completions first thing in the morning to allow for any banking delays. at the point you visited our office the vendors solicitors had not received the funds so were unable to give key release, unfortunatly if the solicitors then go to lunch, we will not hear anything until they get back, but i understand that Sue (the finance manager and nothing to do with sales) was the only person in the office at the time but did everything she could do to attampt to chase the solicitors for a key release. This brings me to the part of your review which is clearly pure fiction, where you suggest that Sue was "Chomping on a kebab" Sue has worked for me for 7 years and is a real lady of habit, she is borderline Vegetarian and brings her lunch with her each day which always consists of crackers, cheese and some salad. if she was eating at her desk, which wilst i dont encourage it i do allow if we are short staffed on any particular day i can without any doubt say she was not eating a kebab. The only thing that i feel i need to opologise to you for is the fact that we did not collect our board from your new home within a few days of you moving in, we use an outside contractor for this and we normaly request collection of our boards on the day of completion, I am unsure why there was a breakdown in the collection process in this instance.