Hi Daniliuca. Thank you for your review, although i have to dissagree with all of it. First of all we did not threaten to Sue you we just pointed out that you had signed a new 12 month contract and you were only 8 months into it, this means you are legaly obliged to continue paying for a further 4 months and that if you just left as you told us you were intending to do then the landlord could take you to court for breach of contract. The issue with the "water on the wall" was due to a leak from your water cylinder, as with all faults that are reported to us it was dealt with quickly and inspected by a contractor to find the problem and then repaired as soon as they were able to do so. As for the deposit, we use an external company to do our inventories, inspections and check outs, they record everything in detail with photographs and the check out report is compared to the inventory when you moved in, all we charged you for was £55 as you had not left the flat in a clean condition and it had to be cleaned, this was put to the deposit redress scheme and you accepted the deductions as you knew that you had not left the flat clean. Whilst we are not perfect, i see no issues with any of how you were dealt with and so i dont understand what your issue is other than you wanted to leave earlier than your contract allowed which is standard practice.