Their service is one of the worst I’ve experienced (referring to their Greenford and Wembley branch). I was interested in viewing a property and contacted them the day it went on the market. A viewing was arranged but got changed three times. The fourth time the viewing was rearranged they said it was going to be be at 12pm. I was there on time and called the agency to see where the estate agent was, and they said that they are on their way. However, I waited for an hour and a half after the arranged time and still nobody turned up. I believe this is extremely unprofessional and very frustrating since they wasted my time without any valid reason. They now lost a potential buyer, and I wonder how many more they’ve lost. So, if you are someone who wants to sell your property or someone interested in buying one, there are other agencies better than this one since as a seller you wouldn’t have a lot of interest in your property due to the potential buyers’ being disrespected, and as a buyer they would just waste your time. Even one star is too much, but that’s the least I can give in this review.