Dear Mr Akhtar, Firstly, we have already apologised enough times for a situation that was not actually within our control. Secondly, we do not need your advice on how to do our jobs – we manage a very large portfolio of properties and we can confidently say that our landlords are happy with our service, as you can see from the other 100+ Google reviews. What is disgraceful is the fact that yourself and some other residents on your road are purposely trying to harm our reputation without knowing all the facts and all the circumstances of this tenancy. I’m not quite sure what gives you the right to claim that we are tricking the public in saying that we are organising the refurbishment of the house for the landlord, but I would like to request you to refrain from making such accusations and to get your facts right. The public should also be informed that this was a 3 year tenancy (it started in April 2015) and regular inspections were carried out during the first two years. We only started having issues with the residents in the last 10-12 months and we were not able to get access into the property since then. The police were aware of the problems, we had 3 complaints from neighbours during all this times and we explained each time that we are aware of the unfortunate situation and that the eviction procedure had started. But the process takes time and we couldn’t just get rid of the tenants overnight. I’m sorry you chose not to understand this and I would perhaps be inclined to suggest that a more productive use of your time would be to educate yourself in terms of the current legislation in this respect rather than write such defamatory and unfair reviews about our company. Yours sincerely, Cristina Siladi Office Manager